My hospital is huge and confusing. There is a central multi-level square with a long hallway to a nursing/bed tower and a 90 degree hallway to a medical mall. Patients are often found wandering the hallways with a confused, lost look in their eyes. The good news is that every single employee here - doctors, nurses, janitorial staff, you name it - will stop a lost soul and ask if they need directions. It's one of the things I love about this place.
Today I was walking past a young orderly who was giving directions to an older woman pushing her husband in a wheelchair. As I approached, I heard the woman say, "Is this the way out? My car is by the nursing tower." As I passed, I heard the orderly reply, "Sure is! Just head down to the elevator, go up one floor, and then out you go!" This caused me to stop in my tracks.
"Excuse me," I interjected. "Were you looking to get out?" They replied that yes, that's exactly what they wanted.
"Well, you can head straight down this hallway, right out the doors into the parking lot. No elevator necessary!"
"Really?" replied the orderly. "We're not in the basement?"
"Umm... see those big windows there? Nope. Not in the basement."
I'm glad I came along when I did. The thought of this woman pushing her husband out the 2nd story window is just terrifying.